FAQ

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FAQ


Q1: Do you have current sample in stock?

A1:Usually we don’t have, because different customers have different requests, even the voltage and capacity are the same.


Q2: What's the delivery time?
A2: 7~10 days delivery time for battery samples, 15~30 days for formal battery orders.


Q3: Can I have a sample order?

A3: Of course.


Q4:Do you offer charger for battery?

A4:Yes, we do, if you also need charger, please mention it mention it when sending inquiry, kindly note that our charger cost is not included in the battery cost.


Q5: What's the MOQ?
A5: We can accept small MOQ at the beginning to help customer enter into market firstly.


Q6: What's your packing methods?
A6: Card Pack, Inner Box, Tray Carton, Shrink Pack, Carton Pack or upon to customers' requirements.


Q7: What's the warranty?
A7: For the batteries, we have 1 year warranty. If any quality problems on our side occured during this warranty period, we will replace them at our cost (including the shipping cost).


Q8: What's the price?
A8:?We provide reasonable, competitive price and recommend suitable batteries to our customers.


Q9:Payment?

A9: T/T, Western Union, T/T 30% deposits, 70% balance before deliverying 


Q10:How do you ship the goods and how long does it take arrive?

A10: For small quantity, generally ship by DHL, EMS,UPS, of FedEx, usually take 4-7 days to arrive.  For large quantity, ship by airplane or ocean, shipping time will depend on destination port.


Q11: What's the service?
A11: Our policy is to provide more faster & safer & easier service for our customers.


Q12: Can we visit your factory?
A12: Warmly welcome. Once we have your schedule, we will arrange the professional sales team to follow up your case.


Q13:Are you manufacturer of simply trading company?

A13:We are manufacturer, and we sincerely welcome you to visit our factory!


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